FAQ


What is the delivery time for France?

Delivery times for France are 9 to 20 working days (holidays, Saturdays and Sundays excluded).

This delivery time includes the preparation time of the package as well as the shipping time for the items in stock.

Attention: if one of the items you want to order is out of stock, we will wait a few days it is replenished to send you your entire order in one package. If you see that your order is not being shipped quickly, please contact our customer service for more information.

The delivery time can also be extended during holidays, annual holidays of our company, special promotional offers and sales.

When will my parcel arrive? How long is it delivered?

The delivery time can vary from 9 to 20 working days depending on the location of the items ordered.

The delivery time includes the preparation time of the package as well as the shipping time for the items in stock.

Delivery time will be extended during holidays and sales.

I made an order during Black Friday. My package has not moved for 8 days! Where is my order?

We are sorry for any inconvenience caused. During the BLACK FRIDAY period, we received a very large number of orders. This is why additional time is needed for the processing and preparation of these.

In such a situation, we of course make every effort to ship your package as quickly as possible. Please note that your order may be delayed by 9-20 days.

Thank you for your cooperation and patience.

My order is already shipped, when will I receive my package?

Once your package has been shipped, please allow 9 to 20 working days (holidays, Saturdays and Sundays excluded) to receive it in France.

If these times are exceeded, do not hesitate to contact our customer service and / or carrier for more information.

My package has still not been mailed, is this normal?

This means that your package is currently in transit between China and France. The status of the latter will be updated as soon as it is received in France. Once your package is shipped from China, please allow 9-20 business days (holidays, Saturdays and Sundays excluded) to receive it.

My package is "delivered" when I have never received it.

If you are absent during the delivery, the delivery person can give it to a member of your family or neighbor (s), or deposit it in your mailbox. We invite you first of all to check with your relatives / neighbors as well as in your mailbox.

If you can not find your parcel, we invite you to contact the carrier with your tracking number for more information. You can also contact our customer service for assistance in your efforts.

 

I was absent during the delivery, how to recover my package?

If you were absent during the first delivery attempt, a notice is sent by the carrier.

In this case, we invite you to follow the instructions of the carrier or contact him directly to arrange a new delivery

Note that some carriers do not offer the possibility of a second delivery, you must then withdraw the package at a relay point or a local post office.

 

Customs asks me for proof of payment of the invoice.

We invite you to contact our customer service to obtain the invoice in question.

Thus, you will be able to launch the customs clearance procedure.

I want to return a stained item or a bad smell. 

We apologize for any inconvenience.

In such a situation, we invite you to send a message to our customer service stating the reference of the article concerned. In case of visual defect, thank you to provide us with photos of it.

We will then propose an appropriate solution.

 

I wish to return my articles because they do not suit me.

If you are not 100% satisfied, you can return your items within 30 days of the date of purchase.

Note that the return label can not be used outside the European Union. If you are a non-EU customer, we will provide you with our return address and the costs will be at your expense.

 Please specify if you prefer a refund on your Oh My BeautyFit wallet or your personal account, otherwise the refund will be made by default on your Oh My BeautyFit wallet. You can then use this money for your next purchases or transfer it to your bank account at any time.

 

WARNING: never return your items to the address on the label of your package. If this is the case, the package will be lost and the items will not be refunded.

I have already returned the items, when will I be refunded?

The refund will be made upon receipt of your package at our warehouse.

Please allow up to 20 business days for our colleagues at the warehouse to receive and scan the items in your package. You will receive a confirmation message.

What are the repayment terms? 

The refund request is introduced once we have received your return to our warehouse and we will have checked the condition of the returned items. The repayment period varies between 3 and 20 days depending on the payment method used.

Indeed, the payment will be made using the same method of payment as that used during your purchase. For credit card it takes between 10-20 days.

Note that if nothing is specified when you return, the refund is made by default on your wallet Oh My BeautyFit that you can use in future purchases.

I did not receive the payment confirmation email.

 If you have not received the order confirmation and tracking information, first check that the email is not in your spam. If you have not received anything yet, please login to your account and select the "My Orders" tab. You will find all the information relating to your order and the tracking of your package. You can also contact our customer service for more information.

I can not insert a promo code in the field provided for this purpose.

If you are unable to insert promotional code in the field provided for this purpose, please check that your personal data are well completed (eg your delivery address). If your information is complete and the code still does not work, please contact our customer service.

Can I apply multiple promotional codes to one order?

We are sorry but you can only use one promotional code per order.